Returns
Can I return unwanted items?
Yes, if for any reason you no longer require your goods, or you have ordered an incorrect item by mistake we will offer a full refund or exchange within 30 days of purchase if the item is returned to us in its original condition and packaging.
If you wish to return an item back to us please phone our aftersales dept on 01656 744889 to inform us. We will then email you a Sales Order Returns Form, you will need to print a copy for the returned items. Note we cannot accept any items that does not include this form. Any items sent without this information will be refused.
Any items such as cut to length items and special ordered items cannot be returned. Appliance spares which have a security seals cannot be returned if seal is broken.
I have been delivered an incorrect item, what do I do?
We have strict control and checking procedures operating in our warehouse so it is extremely unlikely that an error will occur, however unfortunately sometime mistakes can still be made. If this happens we will collect and redeliver a replacement item as soon as possible and this will obviously be at no cost to you.
I have received a damaged item, what do I do?
Please try and check the condition of the parcels before you sign for them, if you are in any doubt please make a note on the couriers paperwork. If you discover an item is damaged please contact us as soon as possible (must be within 7 days) and we will arrange a replacement for you, obviously we would cover any courier costs.
What warranty comes with your product?
Every product we sell is covered by the manufacturer's warranty. The length of warranty should be stated in the product details page. Some manufacturers require registration in order to validate or extend a warranty. Please ensure that this is done where applicable.
